What is the procedure for returns?
If you need to initiate a return, simply reach out to us through the "Contact Us" page on our website or email us at firstname.lastname@example.org. If your return meets the necessary requirements, we will provide a pre-paid label for you to attach to your unopened, new-condition package. Then, drop off the package at your nearest UPS store.
How can I contact customer service?
You can find the customer service contact options here customer service or chat with us using the Chatbox available on our website.
What sets FENLO apart from competitors?
Founded in Irvine, CA, FENLO is distinguished by its exceptional customer service, premium materials, and elegant designs, culminating in a truly world-class product.
Are LED bulbs included with my order?
Yes! For products requiring a lightbulb, we include one 9.5-watt LED bulb in the packaging.
Will I need help putting my product together?
Not at all! Our products are designed for easy and quick assembly in under 15 minutes. We also offer videos and detailed instruction manuals to guide you through the process. Find them on our YouTube Channel.
Are your products safe to use?
Yes, rest assured that all our products are UL and ETL certified!
What if I have an unanswered question?
Feel free to contact our dedicated customer service team, who are always ready to help.
Do you offer sales or promotions?
Indeed! Stay updated on sales and product launches by following our social media platforms (@shopfenlo), and gain access to exclusive deals and offers by signing up for our email list and SMS notifications.
What is the purpose of the UV coating?
Our UV coating acts as a protective shield, ensuring your product is free from harmful toxins and maintaining a child and pet-friendly home environment.
What should I do if assembly instructions are missing from the package?
Feel free to contact us directly! We can provide a digital instruction manual to guide you through the assembly process seamlessly.
Are your products compatible with smart outlets/plugs?
For the optimal experience, we recommend using the built-in on/off switch provided with the product. Currently, we do not test our products with smart outlets/plugs, so please utilize the provided on/off switch.
Can I purchase parts separately?
Regrettably, we do not offer individual parts for sale at this time. However, if you require a replacement part, please do not hesitate to reach out to us for assistance.
What is the shipping time frame?
Orders are typically processed within 1-2 days. Our standard free shipping option usually delivers within 5-7 business days. For those seeking faster delivery, we offer Expedited shipping, which takes 3-5 business days. Enjoy a seamless shopping experience with our efficient shipping options!